Frequently Asked Questions (FAQs)
How do I begin using my temporary card?
Where do I present the card to take advantage of my discounts?
I did not receive my membership receipt via email. What do I do?
How does the transaction show up on my statement? (Descriptor)
When will my card be delivered in the mail?
Can I use the AWH card in conjunction with my Insurance (if applicable?)
What if I lose my card?
Can the card be used for any member of my immediate family?
Does every member of my family need a card?
What if I want to refer my friends and family to AWH?
If I have questions, where can I get answers?
What if I want to change payment methods?
Can I use the card at my local pharmacy?
Can I transfer my current prescriptions?
How much does the program cost?
How do I pay for my medications?
What type of discount can I expect?
Can I find out the cost of the prescription drugs through AWH before I order?
Are my health records kept confidential?
What if I want to cancel my membership?
You received a membership receipt via email when you ordered. Please click on the link in that email to print your temporary membership card. You can begin using the benefits of the card immediately.
Present the card at your doctor's office if the doctor has generated a prescription for you. The physician's assistant will call in your prescription to our mail order facility. All mail order prescriptions will be sent out via overnight mail. If you require your prescription to be filled that day, just instruct the physician's assistant to call in your prescription to one of our participating pharmacies. When you pick up your prescription, present the card at the pharmacy pick up counter and they will apply the discount at time of pick up. You are responsible for full payment at point of purchase. Not sure if the pharmacy you use is within our network? Please visit www.AmericanWholesaleHealth.com and click on the pharmacy locator to see if your preferred pharmacy is within our network.
Sometimes email gets caught in your spam folder within your email program. Please check to see if that email is in that spam folder. If not, please call member support at 1-866-756-3334 and they can resend the email to you. Please don't forget to set the domain name www.AmericanWholesaleHealth.com to your safe senders list within your email program.
For credit card transactions: The billing descriptor will show as "American Wholesale Health".
For checking account transactions: The billing descriptor will show as "AmericanWlslHlth".
Your personalized card will be delivered via first class mail within 7-10 days from your approved order date.
We are not an insurance company nor is the AWH card intended to replace insurance. Having said that, members have found that in certain situations, it is less expensive to purchase medications using the AWH card vs. going through their insurance provider. Each individual situation is unique and you have the option to compare pricing to determine the best option for you. Please refer to your insurance plan and/or call your insurance provider directly for more details on how you can use the card in conjunction with your insurance plan.
Please contact member services at 1-866-756-3334 to order a new card free of charge.
Yes. Feel free to use your card for any member of your immediate family.
No. Simply present your card at doctor's office for prescriptions. For retail prescription pick up, present your card to the pharmacy attendant to ensure you receive your discount.
We welcome all referrals. In fact, we'll give you a $25 referral fee for any referral that becomes an activated member. Please call our member support department at 1-866-756-3334 and give them your member ID and your referral contact information. Once a referred member is set up, we'll mail you a check for $25 to your membership address on file.
Email: membersupport@AmericanWholesaleHealth.com, visit: www.AmericanWholesaleHealth.com, or call 1-866-756-3334 and have your member ID ready.
Please call member support at 1-866-756-3334. Payment changes will take affect the month following your request.
You can use the card at any of our 55,000 participating pharmacies. Please visit www.AmericanWholesaleHealth.com and click on the pharmacy locator to see if your preferred pharmacy is within our network.
Yes. Please call our prescription support hotline at 1-800-XXX-XXXX and they can assist you with moving your prescriptions easily so you can begin enjoy wholesale cost on your medications.
Please review your membership billing receipt for details on membership fees.
As a member, you are responsible for full payment at time of purchase. You can pay via credit card, ACH, or check depending on how you order your medications. You have the option to purchase medications via our mail order service or pick up at a participating pharmacy.
Discounts vary based on type of medication or medical supply and by generic or brand name. As a member, you can begin enjoying savings upwards of 75% off average retail price.
Yes. You can call our member support department at 1-866-756-3334 or you can visit, www.AmericanWholesaleHealth.com and click on our prescription price check tool.
Yes. Your patient profile and all prescription information is archived secured directly with our pharmacy fulfillment partner. Our pharmacy fulfillment partners are HIPAA compliant.
Try our membership risk-free for the next 30 days. If for any reason you don't agree that joining American Wholesale Health was one of the best decisions you've made for the well-being of you and your family, then we'll cancel your account within your 30 day trial period and return your enrollment fees no questions asked.
And, if at any point in the future you wish to discontinue your monthly membership to American Wholesale Health, we'll close your account and you'll not be billed any future membership fees. We stand behind the value we provide to our members like you. You can now enjoy the peace of mind knowing you're getting the value you deserve for your hard-earned money.
And, if at any point in the future you wish to discontinue your monthly membership to American Wholesale Health, we'll close your account and you'll not be billed any future membership fees. We stand behind the value we provide to our members like you. You can now enjoy the peace of mind knowing you're getting the value you deserve for your hard-earned money.
This is not insurance nor is it intended to replace Insurance. Click here for disclosure.
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